Work From Home Jobs Hiring In APAC: March 12, 2024

Customer Support Representative

This is a full-time remote position hiring in the APAC region. StreamYard is seeking a new member to join our Customer Support team as a Customer Support Representative. This new member will be self-driven, detail oriented and ambitious! We’re looking for someone with strong experience in this field, able to make decisions on the go be supportive and innovative.

Shifts will run Wednesday to Sunday and cover 7pm – 9am (8 hour shifts) UTC

Responsibilities

  • Achieve and maintain expert knowledge of our product.
  • Handle a substantial number of customer inquiries promptly and to customer satisfaction within Zendesk.
  • Guide customers on how to use StreamYard and help them troubleshoot issues through email, ticketing, live chat, social media and video calls.
  • Collate customer feedback and communicate this to the product team.
  • Communicate clearly in writing to both technical and non-technical customers.
  • Assist with successful onboarding of new customers.
  • Always be friendly, helpful and supportive to customers.
  • Strategize, find common patterns and make data-driven decisions on the product.
  • Have a mindset geared towards the team and company goals.
  • Attend team and company meetings as scheduled.
  • Help improve our customer knowledge base and other support materials.
  • Contribute to our internal support team resources.

Required 

  • Professional experience providing customer support in a B2B or B2C SaaS company
  • Exceptional troubleshooting skills
  • Fluent English speaker with outstanding written and verbal communication skills; ability to read, interpret and clarify customers’ goals and craft thoughtful responses to help them achieve their goals
  • Comfortable supporting customers via video and written communication
  • Tech Savvy – love technology and can learn new things quickly
  • Ability to teach yourself new skills and find answers on your own
  • Great problem-solving abilities,
  • Exceptional organization skills – you’re used to juggling multiple priorities
  • Experience working in a fast-paced customer customer-centric environment
  • Can do attitude 
  • Able to work shifts Wednesday to Sunday 7pm till 9am UTC

Regional HR Manager

This is a full-time, home-based position for those of you in the APAC region. Canonical seeks a Regional HR Manager to lead the APAC team of HR professionals to provide precise, compliant and scalable HR operations to the business, advise and execute on HR issues across the whole employee life-cycle, and partner with senior leadership in your region. You will have an analytical approach, a keen eye for detail and the ability to interpret data trends and themes.

What we are looking for in you

  • Degree qualified
  • HR experience leading initiatives across regions within a technology business
  • Labor law experience in Taiwan, Australia, Japan or China
  • People management experience
  • Experience in business partnering with senior stakeholders
  • A good balance between leading and executing, in this role you will need to be hands-on involved in the daily HR routines, too  
  • Experience in working in a remote first organization
  • Able to leverage data to make informed decisions
  • Fluent in business English (written and spoken)
  • Self motivated, organized, accurate, confident, authentic,  results-orientated, open-minded, enthusiastic and energetic
  • Willingness to travel up to 4 times a year for internal events

Admin And Support Specialist

This is a full-time, remote, long-term position, accommodating time zones across Europe, Africa, South/Central/Western Asia. Multiple spots are open for this role. international Design Foundation seeks an Admin/Support Specialist to:

  • Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.
  • Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a gratifying one!
  • Collaborate cross-functionally with various teams to improve internal workflow operations as well as the user experience of the platform.
  • Perform general administrative and ad-hoc projects and support extended team members as needed.
  • Maintain and improve documentation, ensuring top-quality, meaningful resources that drive results forward.
  • Help shape internal processes that directly impact engagement and improve our KPIs.
  • Update our internal knowledge base and contribute to department initiatives around knowledge sharing.
  • Communicate and collaborate effectively with other teams to relay customer needs, maximize retention and growth, and communicate learnings. 
  • Become a true embodiment of our values, and often be the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!

About you

  • You thrive in a fast-paced environment with ad-hoc projects of varying complexities.
  • You are excited to help people and earn their gratitude.
  • You are resourceful and autonomous when taking on new tasks and projects, relying on problem-solving skills to make it all work.
  • Attention to detail and thoroughness are second nature to you. 
  • You enjoy solving ad-hoc problems and meeting specific needs of different people. You even relish solving issues before they arise or that may have gone unsaid. 
  • You have outstanding written communication skills and a strong desire to learn and help out where necessary.
  • You know what ownership of a task means and how to deliver it. 
  • You crave consistency and are not easily distracted, even when faced with repetitive patterns of work.
  • You are comfortable with tight deadlines and have strong prioritization skills to help you meet them.
  • You are resilient to setbacks, and when things go off-track, you can bounce back and even provide valuable solutions along the way.
  • You are highly self-disciplined and thus work well in a flat hierarchy with lots of freedom and minimal supervision.