Remote Jobs Jan 7, 2024 (International)

Customer Success Account Manager

Remote job at Adobe, hiring in India: You will be

responsible for helping the customer accept the solution with ease, optimizing their product experience, and guiding him/her to internal support teams if need be. CSM is encouraged to identify & close any upsell opportunities within an account he or she is engaged with throughout the year.

What You Need To Succeed

  • Bachelor’s Degree required, or equivalent experience
  • 3+ years’ experience operating in a similar capacity, directly handling a portfolio of services contract renewals via direct and indirect channels
  • Strong communication skills (both oral and written).
  • Strong organization, follow-through, and documentation skills suitable for client communication.
  • Ability to work independently, learn quickly, and be proactive.

Fraud And Billing Specialist

Remote job at VidIQ, hiring remotely in Barcelona, Catalunya Spain:

In this role, you will champion secure transaction handling, optimize billing workflows, and serve as the central point for all billing and payment inquiries. As part of your responsibilities, you will assess incoming transactions for indications of fraudulent activity or potential issues, overseeing and resolving disputes, generate reports on fraudulent transactions, manage and resolve intricate tickets related to billing and payment issues, and construct and maintain a robust knowledge base and SOPs focusing on dispute management, payments, and billing.

You need 2+ years of hands-on experience in billing or fraud detection in a fast-evolving B2C SaaS environment as well as previous experience processing chargebacks and submitting compelling evidence to the bank. You also need the ability to work during EST business hours.

The pay range for this job is USD $40,000 – $45,000 per year.

Technical Customer Success Manager

Remote job at Honeycomb, hiring in United Kingdom: In this Technical Customer Success Manager role, you’ll be a joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with Observability in our post-sale accounts.

What you will do in the role:

  • Own the post-sales relationship for a portfolio of accounts (around 25) based in the EMEA region, as well as some accounts in the East Coast of the Americas
  • Manage the renewal process for some SMB and Enterprise customers
  • Drive value & outcomes with technical sponsors and champions
  • Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
  • Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
  • Represent the customer in internal meetings with Engineering and Product Management
  • Partner with the rest of our team in East/EMEA to grow our brand and business in the region
  • Keep up to date on Honeycomb technologies and product offerings

They would like you to have at least 3 years of overall work experience in the SaaS or Enterprise software industry – preferably in the Developer Tools space – as well as previous Customer Success, Technical Account Management, Sales or Customer Services experience.

They will give you all the tech equipment you need and a $500 home setup stipend. The pay range is base + bonus for on target earnings (OTE) of £90,000 – £110,000.