Remote Jobs Jan 15, 2024: Hiring in Canada And India

Fraud Specialist – Canada

Work from home position with Global Payments, hiring in many areas in CANADA

They will train you ! Training will start on February 5th, 2024 (training hours are Monday – Friday 8am – 5pm EST). In this role, you will review account activity for signs of fraudulent use of credit cards. In the event there is a likelihood of fraud, you will perform outbound calls to cardholders in order to verify whether, or not the cardholder recognizes the activity in question.

They are looking for someone with 6-12 months of employment experience.  It’s is preferred, but not required, you have contact center, or banking/financial services experience and it’s a plus if you’re bilingual in English and French but not required for the position.

Must be eligible to work full time in Canada.

Salary: $17.05 – $18.20

Real Time Analyst – India

This is a full-time, remote position with ResultsCX, hiring anyone located in India.

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals.

In this role you will:

  • Manage multiple call queues in real time.
  • Watch staffing levels at each site to ensure planned coverage is met on the interval level.
  • Manage numerous real-time metrics such as: Service Level, Average Speed of Answer, Schedule
  • Adherence, Occupancy, Average Handle Time, and After Call Work against a matrix of defined thresholds.
  • Provide outage and crisis management (Facilitating communications between IT teams and site management.)
  • Manage Interval, daily, weekly and monthly plan objectives
  • Provide Key Performance Indicator – (KPI) reporting to Client and Results management teams
  • Develop and Implement KPI Action Plans to drive performance goals.
  • Work closely with the Global Resource planners (forecasting and scheduling) to ensure optimal staffing coverage on daily and weekly basis.
  • Provide real-time skilling adjustments.
  • Serve as the main contact point between Results and our Client Partners.
  • Provide real-time leadership to Local Resource Planners (LRPs) assisting the enterprise in managing the intraday staffing requirements.

We are looking for someone who has:

  • An analytical mind set.
  • Excellent attendance.
  • Strong written and verbal communications skills
  • Strong attention to detail
  • A team player mindset
  • Exceptional problem solving skills
  • Proficiency in Microsoft Office applications such as Excel, Outlook, Word and Powerpoint & One Note knowledge is a plus.