Remote Job Open Across Europe, Africa, South/Central/Western Asia: Feb 15, 2024

Admin & Support Specialist

This is a full-time remote position available for individuals across Africa & South/Central/Western Asia: Interaction Design Foundation (IxDF) is looking for an Admin and Support Specialist to support our rapidly growing team and help us continue to provide our members with the best possible online learning experience.

What You Will Do:

  • Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.
  • Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a gratifying one!
  • Collaborate cross-functionally with various teams to improve internal workflow operations as well as the user experience of the platform.
  • Perform general administrative and ad-hoc projects and support extended team members as needed.
  • Maintain and improve documentation, ensuring top-quality, meaningful resources that drive results forward.
  • Help shape internal processes that directly impact engagement and improve our KPIs.
  • Update our internal knowledge base and contribute to department initiatives around knowledge sharing.
  • Communicate and collaborate effectively with other teams to relay customer needs, maximize retention and growth, and communicate learnings. 
  • Become a true embodiment of our values, and often be the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!

About you:

  • You thrive in a fast-paced environment with ad-hoc projects of varying complexities.
  • You are excited to help people and earn their gratitude.
  • You are resourceful and autonomous when taking on new tasks and projects, relying on problem-solving skills to make it all work.
  • Attention to detail and thoroughness are second nature to you. 
  • You enjoy solving ad-hoc problems and meeting specific needs of different people. You even relish solving issues before they arise or that may have gone unsaid. 
  • You have outstanding written communication skills and a strong desire to learn and help out where necessary.
  • You know what ownership of a task means and how to deliver it. 
  • You crave consistency and are not easily distracted, even when faced with repetitive patterns of work.
  • You are comfortable with tight deadlines and have strong prioritization skills to help you meet them.
  • You are resilient to setbacks, and when things go off-track, you can bounce back and even provide valuable solutions along the way.
  • You are highly self-disciplined and thus work well in a flat hierarchy with lots of freedom and minimal supervision.