Entry Level Remote Jobs: April 2, 2024

Care Experience Specialist

Charlie Health seeks a Care Experience Specialist, however they can only hire remotely in CA, CO, NY, IL, and WA.

Responsibilities

  • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively 
  • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical
  • Support client-related requests from the Clinical Care team to improve the patient’s experience
  • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively
  • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health
  • Managing client schedule, scheduling and rescheduling appointments
  • Complete all documentation in a timely and accurate manner
  • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources
  • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scores

Requirements

  • Upholds Charlie Health’s Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys
  • Associate’s degree in health sciences, business administration, communications or relevant field required
  • Minimum 2 years experience working in a customer/patient success or support role
  • Experience working with young adults and adolescents (healthcare setting preferred)
  • 1-2 years of Salesforce experience (or equivalent CRM platform) required 
  • 1-2 years of experience using contact center technology
  • Strong ability to multitask and work in a fast-paced environment
  • Demonstrates a high level of emotional intelligence
  • Knowledge of HIPAA policies and procedures
  • Work authorized in the United States and native or bilingual English proficiency
  • Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Technical Support Specialist

This is a full-time remote position at Sterling. As a Technical Support Specialist, you are the face of our organization. You will provide technical and process support to a wide variety of individual customers, Sterling clients, and technical partners. Sterling Identity prides itself on industry-best client support and seeks representatives with a strong dedication to customer engagement, follow-through, and issue resolution.

They’re looking for someone who has:

  • Two to five years customer service or technical support experience
  • Certificate or Diploma in a relevant discipline; or an equivalent combination of education, training and experience.
  • Excellent communication skills both verbally and written
  • Ability to represent organization in a positive and professional manner
  • Superior time management skills and strong attention to detail
  • Strong desire to succeed and be able to work independently and as part of a team
  • Excellent organizational and problem-solving skills
  • Proficient in Microsoft Applications such as Outlook, Excel, and Word
  • Willingness to learn and master new software and tools
  • Strong ability to navigate through operating systems, internet and software easily

The listed salary for this job is $17.00 – $19.00 per hour.


Member Support Specialist

This is a full-time remote position anywhere in the USA; your main area of responsibility is focused on enhancing and supporting the member journey. The ideal candidate thrives in an environment where they are able to both help individual members and build our operational processes that will enable their function to scale.

What You’ll Do

  • Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
  • Be the expert on the technical side of the Modern Health product and service offering
  • Support members and ensure they are receiving the best level of care in a timely manner
  • Manage member escalations and find creative solutions to get them access to care
  • Assist in developing a long-term support strategy that can enable large enterprise sized launches
  • Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures
  • Complete other special projects as needed

Who You Are

  • 1-2 years of support experience at an a technology or healthcare company; early stage start-up experience preferred
  • Ability to create clear and thoughtful documentation
  • Experience and comfort utilizing a CRM like Zendesk and/or Talkdesk
  • Empathetic and loves helping others, especially when it comes to their mental health journey
  • Strong verbal and written communication skills
  • Works well with different kinds of people and is great at building relationships
  • Excellent organizational skills and a keen eye for detail
  • Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
  • Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions

Custom Experience Concierge

If you like wine, this might be a great work from home job for you. AND…it’s a 4-day work week job. In this role, you will provide excellent custoemr service while fostering relationships with customers and suggesting wines based on taste and preference.

This job leads has a few questions they want you to answer – this ensure they are selecting the right person for the job.


Accounting Consultant

Allstate has a work from home Accounting job available today. In this role, you will be part of a team that is responsible for managing the Property and Liability data flow as part of their monthly and quarterly close responsibilities, as well as preparing and analyzing schedules and exhibits for inclusion in the consolidated GAAP and STAT financial results Additionally, the team interfaces with business leaders across our organization on company initiatives and strategies.

The Accountant Consultant is responsible for:

  • Monthly close and related processing and development and preparation of analysis (e.g. preparation of financial journal entries and statistical entries)
  • Preparing and analyzing account reconciliations
  • Preparing quarterly/annual statutory and/or GAAP Premium and Loss schedules/exhibits and Financial Statement Analysis Summaries
  • Preparing analytical schedules, analyzing variances, and providing analytical support based on individual review and internal customer requests
  • Participating in and initiating process improvement projects
  • Implementing, reporting, and communicating the impact of business and accounting related initiatives on assigned processes and financial statements
  • Work collaboratively within the team and across the department

Education and Experience:

  • Undergraduate degree in Accounting or Finance or equivalent experience
  • 2+ years of prior accounting and/or financial reporting experience
  • CPA or CPA candidate preferred
  • General knowledge of GAAP. Statutory accounting principles and Insurance reporting knowledge a plus

Salary: $59,250.00 – $84,500 per year