Easy Remote Jobs Today, March 20, 2024

Contact Center Operations QA Specialist

THIS ONE WILL GO FAST !

Optum (a division of Unitedhealth Group) is looking to hire a QA Specialist. This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm local time. It may be necessary, given the business need, to work occasional overtime or weekends.

They offer on-the-job training, which will be 8:00am – 5:00pm local time, Monday – Friday.

Some of Your Primary Responsibilities: 

  • Conduct call monitoring and/or Audit the Auditor evaluations against defined quality scorecards
  • Provide concise written analysis of the interaction along with feedback and coaching recommendations to improve the customer service representative’s performance.
  • Utilize tracking system to report out quality performance by individual and team.
  • Prepare pre-calibration information for internal and external partners.

Required Qualifications: 

  • High School Diploma / GED and/or equivalent experience
  • 1+ years of experience in contact center environment
  • 2+ years of experience with quality evaluation tools and programs
  • Experience with Microsoft Excel (creating, editing, saving spreadsheets)
  • Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work full-time, Monday – Friday between 8:00am – 5:00pm local time including the flexibility to work occasional overtime given the business need
  • Must be 18 years of age OR older

Pay can potentially be $19.47 – $38.08 per hour.


eCommerce Phone Support Operator

This is a full-time remote position with Advance Auto Parts, however you must live within the Eastern Time Zone to be eligible for this role. Also, you must be available to work any shift Sunday-Saturday: 8:30 am – 5:30 pm ET or until queue is cleared for closing shifts.

The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, make outbound calls and respond to emails. The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer’s vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. The eCommerce Phone Support Operator is able to provide resolutions to all concerns. The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions.

The don’t mention the pay, but in my experience this type of job typically anywhere from $15.00 to $18.00 per hour. That is only an estimate.


Payment Poster

Assembly health provides financial services to healthcare facilities (aka: revenue cycle management) and today they have an opening for a Payment Poster.

What you’ll do

  • Download and post electronic payments.
  • Post insurance payments.
  • Post patient payments.
  • Balance payments.
  • Enter payments in client monthly spreadsheet.
  • Close folders.
  • Work denials as received.
  • Work aged claims as requested by managers.
  • Attend department meetings and other general staff meetings.
  • Other tasks and projects as needed.

What they’re looking for

  • Basic knowledge of billing and insurance practices and procedures.
  • Utilization of a computer with MicroMD Software is required.
  • Strong communication skills and excellent customer service skills are required.
  • The ability to work independently as well as in a team environment is necessary.
  • Ability to function well in a fast-paced and at times stressful environment.
  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

The salary isn’t listed but based on my experience this type of job can earn $15.00 – $17.00 per hour. This is just an estimate.


Accounts Receivable Specialist

Another easy full-time remote job with Assembly Health.

What you’ll do

  • Identify, investigate, and resolve unpaid claims.
  • Payment posting and data entry as needed and required.
  • Research and resolve payment and adjustment discrepancies.
  • Submit claims’ reconsiderations and appeals.
  • Research payer policies
  • Resolve patient queries and verify insurance coverage.
  • Other tasks as needed.

What they’re looking for

  • Experience in medical billing, accounts receivable, or related field preferred.  
  • Manage critical deadlines and keen attention to detail.
  • Escalate any discrepancies to management.
  • Excellent verbal and written communication skills
  • Must be resourceful, persistent and possess excellent problem resolution skills.
  • Proficient in Microsoft Office
  • Ability to function well in a fast-paced and at times stressful environment.  
  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.  

The salary isn’t indicated but I know Accounts Receivable Specialists tend to earn $18.00 – $20.00 per hour. This is only an estimate.


Tier 2 Customer Care Agent

This is a full-time work from home job with Fubo; you must be able to have a flexible schedule with weekend availabilities.

Fubo is looking for a Tier 2 representative to deliver world class technical support and build customer satisfaction and loyalty by troubleshooting all inquiries regarding Fubo products over the phone and online. They need a resourceful and attentive individual who can make the best use of all tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, and policy changes that will be relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries and should strive for a one-call resolution of customer issues.

The minimum base pay for this role is $19 per hour; maximum base salary for this role is $22.50 per hour.