2 Work From Home Helpdesk/Tech Support Jobs

#1 Technical Support Specialist at Seamless

This is primarily an email/chat work from home job where you will manage technical and strategic questions from customers primarily. You will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success.

Apply today if you: 

  • Are passionate about the customer experience and have previous experience assisting customers via email or live chat
  • Can autonomously troubleshoot and further investigate technical issues to fix a problem and ultimately take full ownership to provide a full resolution to the customer
  • Are an expert at learning software, interested in building knowledge around API’s and CRM integrations, and has an intuition toward solving technical problems
  • Excellent verbal and written communication skills

What you’ll get to do everyday: 

  • Work 100% remotely to assist our customers and effectively resolve issues through email, chat, and other communication methods as needed
  • Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Show composure, resilience, and flexibility as customer needs evolve and case volume changes
  • Develop and maintain comprehensive knowledge of Seamless.AI to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
  • Collaborate with account managers or sales teams to identify opportunities for existing customers to grow their existing account

#2 Tier 2 Technical Support at Language I/O

This role will involve working as part of a small, distributed team to provide high-quality, expert technical product support for our suite of enterprise translation solutions, specifically focused on providing Salesforce configuration support for our apps. It requires strong technical knowledge, excellent communication skills, a customer-focused mindset, and a commitment to exceeding customer expectations.

The ideal candidate is interested in translation technology, works fluently as part of the team, handles customer concerns with discretion, rationality and confidence, and views each support interaction as an opportunity to create lasting value for customers.

Qualifications

  • Experience (2+ years) in a technical customer support or similar role. 
  • SQL proficiency. 
  • Remote work experience. 
  • Strong technical background with a solid understanding of SaaS technology. ● Advanced written and verbal proficiency in English. 
  • Excellent problem-solving, critical thinking, customer service, and interpersonal skills.
  • Familiarity with technical support tooling (e.g. Zendesk, Jira, Splunk, Postman).